Paul Strickland Scanner Centre launches research into oncology patient expectations during scan visits
Paul Strickland Scanner Centre has launched a new research study aimed at enhancing the patient experience across the UK’s imaging landscape. Led by the centre’s in-house Research Team, the study explores what cancer patients expect during their CT, MRI, or combined scan appointments – and how well those expectations are being met.
The study, which is being supported by the National Institute for Health and Care Research (NIHR), involves in-depth interviews with 30 oncology patients – 10 for each scan type. These 60-minute conversations, conducted either in person or online, delve into every stage of the patient journey, from booking to post-scan care. The focus is on communication and quality of care, with the goal of identifying what makes a scan visit smooth and reassuring.
Reducing anxiety, improving efficiency
Early findings suggest that clear pre-scan information and opportunities to ask questions can significantly reduce patient anxiety. This is particularly important for cancer patients, who often undergo scans every few months – or as frequently as every six weeks when participating in clinical trials.
“By ensuring patients have a great pre-scan experience, we’re not just easing their nerves – we’re helping appointments run on time. This means we can see more patients each day, delivering high-quality care to everyone who walks through our doors,” said Kirti Thakor, Chief Investigator of the study. Kirti is supported by co-investigator Komal Rawal, with both serving as radiographers at Paul Strickland Scanner Centre.
For MRI patients, who may be concerned about noise or confined spaces, a short video or phone call ahead of the appointment can help alleviate fears. CT patients, while undergoing quicker scans, still value clear explanations about procedures and results.
Dr Helen Macdonald, NIHR Research Delivery Network Director in the East of England said:
“We are excited to support research which not only aims to help ease the discomfort of patients with cancer but could also pave the way for helping all patients who need to undertake a scan of any kind.
“Our NIHR teams are committed to providing all the support, guidance and resources that we can to increase the opportunities for patients to take part in research of this kind, as well as enable researchers to deliver their studies efficiently, and to time and target. Thank you to everyone who is involved in making this research happen.”
National impact and future sharing
The implications of this research extend far beyond Paul Strickland Scanner Centre. By identifying gaps in care and communication, the study could serve as a model for imaging departments nationwide. Improved communication not only enhances patient satisfaction but also reduces delays and empowers patients to take an active role in their care.
The study is funded by a grant from the College of Radiographers. Findings will be disseminated through academic journals, conferences, and a patient-friendly summary to ensure accessibility and transparency.
