A new study by our Research Team could unlock improved patient experience across the UK imaging landscape
Imagine walking into a hospital for a scan, feeling anxious but hopeful. For cancer patients at Paul Strickland Scanner Centre, these visits—for CT, MRI, or both—are a regular part of their journey. But what do they expect from their time in the imaging centre or department? Does their experience meet their expectations? A new research study led by our in-house Research Team, is exploring this question, and could potentially improve patient care across the UK.
This research dives into the expectations of oncology patients during scan visits. Through interviews with 30 patients—10 each for CT, MRI, and combined scans—the study captures real experiences across booking, scanning, and post-scan care. These 60-minute conversations, held in person or online, focus on care and communication, revealing what makes a visit seamless and reassuring.
Reducing patient anxiety
Early insights show that clear pre-scan information and time for questions can significantly reduce patient anxiety.
Why is this important?
Cancer patients often have scans every few months, or every six weeks for clinical trials. A positive pre-scan experience sets the tone, making appointments run smoothly and quickly. This efficiency allows more patients to be seen, boosting the centre’s capacity to meet rising demand. For MRI patients, who may fear noise or confined spaces, a short video or phone call beforehand can ease worries. CT patients, though facing quicker scans, value clear explanations about procedures and results. The study’s Chief Investigator, Kirti Thakor, said: “By ensuring patients have a great pre-scan
experience, we’re not just easing their nerves – we’re helping appointments run on time. This means we can see more patients each day, delivering high-quality care to everyone who walks through our doors.” Kirti is supported in her work by her co-investigator Komal Rawal and both are radiographers at Paul Strickland Scanner Centre.
The study has been accepted onto the portfolio of the National Institute for Health Research and could have an impact far beyond Paul Strickland Scanner Centre. By identifying gaps in care, it could offer a model for imaging departments nationwide. Better communication reduces delays, enhances patient satisfaction, and empowers patients to feel involved in their care and help shape the healthcare system.
Results will be shared via journals, conferences, and a patient-friendly summary, ensuring every voice is heard. It is made possible by a grant from the College of Radiographers.
